WARRANTIES AND ASSISTANCE METHODS
The products sold are covered by the manufacturer's standard guarantee and, for final consumers only, by the 24-month legal guarantee for lack of conformity, pursuant to articles 128 ff. legislative decree no. 206/2005.
The manufacturer's standard warranty is provided in the manner illustrated by the manufacturer.
The 24-month warranty applies to products that present a lack of conformity, provided that the product itself is used correctly and in compliance with its intended use and with the provisions of the attached technical documentation. This guarantee is reserved for the private consumer. In the event of a lack of conformity, the seller shall restore the conformity of the product by means of repair/replacement or a reduction of the price, up until the termination of the contract. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity, the Customer will be charged for any costs of verification and repair required by the Authorized Assistance, as well as transport costs if incurred by the seller .
The timing of replacement or repair of the product depends exclusively on the manufacturer's policies.
In the event that, for any reason, it is unable to return a product under warranty to its customer (restored or replaced), the seller may proceed at its discretion to refund the full amount paid or to its replacement with a product of equal or superior characteristics.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...). For this purpose, the Customer must request SportimeWorld for the authorization number to return the product by filling in the appropriate request form made available online, present in the conditions of sale. In case of return authorization, the shipment of the defective goods will be charged to the customer, while the return of the repaired or replaced goods will be handled by SportimeWorld. In the event that the goods returned under warranty are in perfect working order, SportimeWorld will arrange to return them at the customer's expense. If the repair of the product is not covered by the guarantee, SportimeWorld will inform the customer of the amount of the estimate. In the event that the customer renounces the repair, he will be charged the cost of €35 requested by the assistance center for checking the product.
The warranty only covers the repair or replacement of unusable or inefficient items due to manufacturing or production defects found in the assistance center authorized by the manufacturer.
The warranty does not cover glass parts, lamps, bodywork; batteries, accumulators; consumables; maintenance and calibration interventions mentioned in the user manual supplied with the equipment.
The guarantee is not valid if the appliance has been tampered with by unauthorized personnel, if the faults have been caused by negligence or misuse by the purchaser, malice, transport, knocks, falls, leakage of battery liquid, use of consumables that do not comply with the specifications of the appliance manufacturer or other causes not dependent on manufacturing or production defects.
La SportimeWorld can never, in any case, be burdened with charges or damages deriving from any interruptions in the functioning of the devices subject to the guarantee.
Defective equipment must be sent, with the prior authorization of SportimeWorld, with the guarantee certificate attached, charged to the Customer to the following address:
SportimeWorld via Emanuele Cutore 48 95030 Gravina di Catania (CT) Italy.
The repair times of the official assistance centers of most manufacturers are around 45 days.
La SportimeWorld can never, under any circumstances, be burdened with charges or damages deriving from any delays in repairs due to third parties.